Terms & Conditions

Website-only reservations

Reservations are only accepted through our Website: puntacanaairporttransfers.com. We do not accept reservations by phone call.

Availability

All reservations are subject to availability at the time of request.

Confirmation

We send booking confirmations by email after purchase.

Customer accuracy

You are responsible for entering correct information at booking. We are not responsible for errors made during the reservation process.

Pickup/drop-off rules

Our location rules are essential for accurate pickup and drop-off. We are not responsible for delays or issues caused by incorrect, incomplete, or missing location information.

After-hours fees (non-refundable)

After-hours fees are non-refundable, including but not limited to service between 10:00 p.m. and 6:00 a.m. (22:00–06:00).

Identity verification

Passenger IDs may be requested for identity verification and fraud prevention.

Stand-by flights

We do not accept reservations for passengers traveling on stand-by flights.

Reservation on hold

Customers may place a reservation on hold for up to 12 months, subject to availability and the policies in these Terms.

Last-minute bookings

Last-minute bookings are subject to availability and may incur an additional fee. Customers may need to wait for service. ID verification may be required.

Airbnb transfers

To book an airport transfer to an Airbnb, you must provide the exact address. We do not accept bookings to estimated locations.

Flight delays or early arrivals

Daily operations are planned using flight schedules submitted in reservations. Delays or early arrivals may cause waiting time. If an arrival flight is delayed or lands early, customers may need to wait. If a departure flight changes after daily operations are finalized, changes are subject to availability and may not be possible.

Minors

All minors must be accompanied by a legal adult 18 years or older. Minors may not travel alone.

Mechanical issues

We do not provide reimbursement for minor issues that are resolved promptly (e.g., brief vehicle problems). We will act quickly to complete the service.

Guests staying in Casa de Campo (Villas)

Guests staying in villas must obtain an access permit for the driver including authorization number, driver's name, and driver's identification number. The permit must be sent at least 10 hours before pickup. Failure to provide it may result in cancellation without refund.

Passengers arriving on different flights

If your party arrives on different flights, you must book using the latest arriving flight. All passengers must wait until all members of the party have arrived.

Early/late arrival

If the flight lands early or late, customers may need to wait for the driver.

Can't find your driver

Send a WhatsApp text message only to the local number listed on your voucher. No calls.

Missed arrival flights / no-show

You must notify us in advance if you miss your flight. Once the flight lands and the driver is dispatched, the reservation can no longer be changed or canceled without a fee.

Airport vendor warning

Be aware of airport vendors offering drinks or items. No vendors are affiliated with Punta Cana Airport Transfers. Any purchases from third parties are at your own risk.

Strict schedule

Departure transfers operate on a strict timetable. Changing pickup times can affect other operations.

Pickup time change requests (48-hour rule)

Pickup time changes should be requested via WhatsApp at least 48 hours before departure, as text only and including your reservation number. Requests under 48 hours are subject to availability.

WhatsApp text requests

Changes requested via WhatsApp must be text only and must include your reservation number. Changes are not guaranteed.

Customer responsibility for chosen pickup times

Any pickup time change is at the customer's discretion. We are not responsible for missed flights due to customer-chosen pickup times.

Driver wait time at hotel

You must be ready to leave at the scheduled pickup time. If the driver arrives at the confirmed time and the client delays without the driver's agreement, the reservation may be treated as a no-show.

Last-minute cancellations after driver dispatch

If the driver has already arrived or is in route and the customer cancels last minute, the reservation may be treated as a no-show and charged accordingly.

Flight tracking (departure)

We track arrival flights only. We do not track departure flights. It is the customer's responsibility to inform us promptly of departure flight changes.

Checkout requirement

You must be checked out and ready to leave by the assigned pickup time. Drivers will not wait for passengers to check out after the pickup time.

No liability for flight cancellations/missed flights

We are not liable for flight cancellations or missed flights.

Definition

A no-show occurs when the driver is waiting at the airport or hotel and the client does not appear without adequate notice.

Airport waiting time (PUJ arrivals)

We include up to 2 hours of waiting time after the flight's actual landing time. After that, additional waiting time (if available) may be charged.

Hotel waiting time (departures)

We include up to 15 minutes of waiting time after the scheduled pickup time. After that, the driver may leave and the booking may be treated as a no-show.

Arrival no-shows

Once the flight has landed and a driver has been dispatched, the booking can no longer be changed or canceled and may be treated as a no-show subject to full charge.

Cancellation fee

All refunds (if eligible), regardless of the reason, are subject to a 15.00% cancellation fee. This fee may change over time.

Availability

Child seats may be offered for rent via the Website, or customers may bring their own.

Installation

Drivers can only assist with installation when the child seat is supplied by the Company.

Responsibility

Customers acknowledge responsibility for child safety and compliance with applicable regulations, including Dominican Republic requirements.

Selection

Parents/guardians are responsible for providing the child's age/weight and selecting the appropriate seat type.

Refusal of service

Drivers may refuse service if child seating is unsafe or not provided when required.

Flight delays with infant seats

If your flight is delayed and you booked infant seats, your vehicle may not be available upon arrival due to operational scheduling.

Allowance

Luggage allowance is typically based on passenger count (commonly 1 suitcase + 1 carry-on per passenger, unless otherwise specified). Customers are responsible for selecting the correct vehicle size.

Lost items

If an item is left behind and recovery is possible, customers are responsible for any delivery/return costs. Vehicles complete multiple trips per day and items may not be recoverable.

Hotel loading

Hotel bell staff typically handle loading/unloading luggage at resorts, not drivers.

Mandatory

Vouchers are mandatory for boarding on arrival and departure. Service may be denied if a valid voucher is not presented (digital or printed).

One per service

One voucher is valid per service. Extra vouchers cannot be shared.

Contents

Vouchers contain client name, flight info, passenger count, destination, pickup instructions, and local contact details.

Pricing

Rates are valid for the date/time they are shown on the Website and are subject to change. Prices are not negotiable; the Website rate is final.

Quotes

Quotes given by email/text are not final — pricing must be verified on the Website.

After-hours

After-hours trips (10:00 p.m. to 6:00 a.m.) may cost more due to an after-hours fee.

Verification

For verification and fraud prevention, we may request a photo of your ID to confirm service delivery to the cardholder. Information will be kept confidential.

Methods

Multiple payment methods may be accepted (credit, debit, prepaid, Apple Pay, etc.). Any processing or optional notification fees (if offered) are displayed during checkout.

International cards

Some local cards must be enabled for international purchases in USD. Domestic-only cards may be declined.

USD only

All charges are in U.S. Dollars (USD). Exchange rates and additional bank/payment fees are determined by your financial institution or payment provider. Refunds are issued in USD.

Behavior

We may refuse to provide service to individuals who behave offensively toward staff or are believed to pose a threat.

Meeting card

Passengers may be required to sign and date a meeting card acknowledging receipt of service prior to boarding. Refusal to sign may result in denial of service and no refund.

Safety

We may deny service to anyone who poses a safety risk or is involved with illicit drugs at service time. Unsafe or inappropriate behavior may result in removal from the vehicle.

Alcohol

Alcoholic beverages may be offered at an additional fee; however, due to operational variables (delays/cancellations/driver changes), offerings are not guaranteed.

Third-party providers

To meet service volume, we may subcontract affiliated transportation providers. Vehicles and drivers may not display Punta Cana Airport Transfers branding.

Large groups

For groups of over 16 passengers, transportation may be provided in buses that may not have seatbelts. By booking, you acknowledge and accept this condition.

Seatbelts

To ensure seatbelts, multiple vehicles with up to 15-passenger capacity may need to be reserved.

AS IS

The Service is provided "AS IS" and "AS AVAILABLE" without guarantees of uninterrupted or secure service.

Coordinator role

We act as a coordinator between customers and transportation providers and are not responsible for the acts, omissions, accidents, or misconduct of third-party providers.

Vehicle images

Website images are illustrative and do not guarantee a specific vehicle make/model.

Claims

Written claims or remarks must be submitted within 14 days after travel concludes.

Liability limit

To the maximum extent permitted by law, we are not liable for claims, costs, or expenses resulting from personal injury, death, property loss/damage, theft, illness, delays, or other events beyond our reasonable control.