PUJ Airport Pickup Instructions (Step-by-Step)

Before You Land

Save your booking confirmation and meeting instructions offline (screenshot). Have your destination hotel name ready and your support contacts saved. If your phone plan doesn't include international roaming, that's okay — this guide covers what to do without data.

Step 1: Immigration & Baggage Claim

After landing, follow signs for immigration. Lines can vary — that's normal. Then proceed to baggage claim and collect your luggage. If your bags are delayed, wait until you have everything before heading to arrivals.

Step 2: Customs Exit (The Meeting Moment)

After baggage, you'll pass customs and exit into the arrivals area. This is where many transport options and people will be visible. Follow your booking instructions — they tell you exactly where to go and how to identify your driver.

• Your name displayed on a sign
• A specific meeting point description

Step 3: Identify Your Driver (Safely & Quickly)

To avoid confusion:

• Confirm your name and destination with the driver
• Verify the ride is private for your party
• If anything feels unclear, pause and contact support using the number included with your booking

No Phone Service? Do This

Many travelers land without data or with weak signals. Here's a simple plan:

• Try airport Wi-Fi if available
• Move to a slightly less crowded spot near the exit
• Use your saved screenshot/confirmation to follow the meeting instructions
• If you still can't connect, wait at the exact meeting point described — this is usually enough for coordination

The biggest mistake travelers make is walking far away from the agreed meeting area. If you're unsure, stay close to arrivals and follow the instructions you received.