Question 1

How does pickup work at PUJ?

Accepted Answer

After booking, we send clear step-by-step pickup instructions, so you know exactly what to do after customs and where to meet your driver.

Question 2

Where exactly do I meet the driver at PUJ?

Accepted Answer

Your confirmation includes the exact meeting instructions for arrivals and how the driver/vehicle will be identified.

Question 3

Where do I go after customs?

Accepted Answer

Follow the post-booking instructions. They guide you from customs to the correct meeting area so you're not guessing at arrivals.

Question 4

How will I identify my driver?

Accepted Answer

Your instructions explain the identification method (for example: name/sign, vehicle details, or a job order reference).

Question 5

What if phone service is limited when I land?

Accepted Answer

Your pickup plan is designed to work even with limited service. Once you are in the Dominican Republic, if you can message, use the local WhatsApp number in your booking confirmation and include your booking number first.

Question 6

Do you provide pickup instructions?

Accepted Answer

Yes. Pickup instructions are provided after booking so you know where to go and how the meeting works.

Question 7

Do you track flight delays?

Accepted Answer

Yes. Provide your flight details during booking and we coordinate pickup timing around your flight status.

Question 8

Is pickup coordinated with my flight arrival?

Accepted Answer

Yes. Pickup is coordinated using the flight information you provide.

Question 9

What if my flight is delayed?

Accepted Answer

Delays happen. We coordinate pickup timing based on your flight details, and airport waiting time is included.

Question 10

What if my bags take a long time?

Accepted Answer

No problem. We track your flight, so pickup is planned around when you actually land — there is no fixed clock running while you are at baggage claim. The terms that apply to your trip are in your booking confirmation.

Question 11

How long will the driver wait at the airport?

Accepted Answer

Airport arrivals are not on a fixed waiting time. We track your flight and coordinate pickup around your real arrival, so a slow immigration line or late bags does not cost you your ride. Your booking confirmation states the terms for your trip.

Question 12

How long will the driver wait for a pickup from my hotel?

Accepted Answer

For any pickup that starts at a hotel — a departure to the airport or a transfer to another hotel — there is no arrival for us to track, so the driver waits 15 minutes from the scheduled pickup time. Be ready on time: after that the booking may be treated as a no-show.

Question 13

Is it a direct transfer?

Accepted Answer

Yes. Private service is direct to your destination with no shared passengers and no extra hotel stops.

Question 14

Are your transfers private or shared?

Accepted Answer

All transfers are private for your party only.

Question 15

Do you offer shared rides?

Accepted Answer

No. We do not offer shared rides.

Question 16

Is the price per person or per vehicle?

Accepted Answer

The price is per vehicle/service for your party (private), not per person.

Question 17

What determines the final price?

Accepted Answer

Your final price at checkout depends on the route, vehicle size, timing (including after-hours), and any optional add-ons.

Question 18

Do you offer round-trip?

Accepted Answer

Yes. You can book one-way or round-trip during checkout.

Question 19

Can I book a return pickup back to PUJ?

Accepted Answer

Yes. You can book a return pickup as part of a round-trip or as a separate one-way departure transfer.

Question 20

Is a round-trip cheaper than two one-ways?

Accepted Answer

Round-trip pricing may differ from booking two separate one-ways. The total is shown clearly at checkout.

Question 21

Is there a fee for last-minute bookings?

Accepted Answer

A flat $20 fee applies to last-minute bookings. Applies to bookings made the same day as pickup.

Question 22

Can you accommodate extra luggage?

Accepted Answer

Yes. Enter the correct passenger count and note luggage needs during booking so we can assign the best vehicle size.

Question 23

What vehicle should I choose for luggage?

Accepted Answer

Choose based on passenger count and luggage volume. If you're unsure, note your luggage needs during booking so we can assign the best fit.

Question 24

Can we request child seats?

Accepted Answer

Yes. If available for your route/date, you can request child seats during booking (fees may apply).

Question 25

How do I update my flight number?

Accepted Answer

Before you travel, email support with your booking number and updated flight details. Once you are in the Dominican Republic, send the update to the local WhatsApp number in your booking confirmation, with your booking number first.

Question 26

What if I can't find the meeting point?

Accepted Answer

Once you are in the Dominican Republic, send a WhatsApp text to the local number in your booking confirmation, with your booking number first, and we will assist you.

Question 27

What details should I send for support?

Accepted Answer

Send your booking number first, plus travel date, passenger name, flight number, and destination/hotel/villa address.

Question 28

What is your cancellation and refund policy?

Accepted Answer

Refunds are subject to a 15% cancellation fee.

Question 29

Can I message support on arrival?

Accepted Answer

Yes. Your booking confirmation includes a local WhatsApp number for our operations team in the Dominican Republic, and that is the line for arrival day and during your stay. Text only, and always start your message with your booking number. Before you travel, email support@puntacanaairporttransfers.com.

Question 30

How can I reach you?

Accepted Answer

Before you travel: support@puntacanaairporttransfers.com. On arrival day and during your stay: your booking confirmation includes a local WhatsApp number for our operations team in the Dominican Republic. Always start your message with your booking number.

Question 31

What areas do you serve?

Accepted Answer

We serve the main resort zones around PUJ, including Bávaro, Cap Cana, Uvero Alto, Cabeza de Toro, Punta Cana Village, and nearby destinations such as La Romana, Bayahibe, Miches and more. Availability is shown during booking.

Frequently Asked Questions

PUJ Pickup & Meeting Instructions

Flight Delays & Waiting Times

Booking, Pricing & Payments

Luggage & Vehicle Size

Child Seats & Family Travel

Changes, Cancellations & Refunds

Support & Contact

Areas We Serve

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